Refund policy

Refund & Return Policy

We want you to love your SAVA pieces. If something isn’t right, here’s how we’ll take care of it.

Return window

You may request a return within 30 days of receiving your order. To be eligible, items must be unworn, unwashed and in their original condition with all tags and the protective hygiene liner still attached.

Hygiene & swimwear

For hygiene reasons, swimwear can only be returned if the protective hygiene sticker/liner is intact and the item has not been worn. Please try items on over your own underwear. Items that have been worn, washed, or have the hygiene liner removed cannot be returned or refunded.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us at support@savaswim.com within 7 days of delivery with your order number and a photo. We’ll arrange a replacement or a full refund right away — in most cases you won’t need to send anything back.

Change of mind / wrong size

For change-of-mind returns or a different size, email us first at support@savaswim.com with your order number and a photo. We review every request individually and will let you know what we can do – depending on the case that may be an exchange, store credit, or a refund. We do not operate a return address in the United States, and in most cases you will not need to ship anything back. Please do not send any item back before we have confirmed it in writing – parcels sent without prior instructions cannot be processed or refunded.

Return shipping

A return shipment only takes place if we have arranged it with you in advance. For defective or incorrect items we cover the cost. If we agree to a change-of-mind return, the parcel goes to our address in Germany and return shipping is the customer’s responsibility unless we state otherwise.

Refunds

Where we approve a refund, it is issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error.